Purpose – The aims of this paper are: to investigate the perceptions held by police (insiders) and community member (outsiders) of the recruitment and retention of culturally and linguistically diverse employees of Victoria Police; and, to develop a model that can assist in future recruitment...

Purpose – The purpose of this paper is to explore the relationship between demographics and an employee's understanding of and support for the recruitment of culturally and linguistically diverse (CALD) groups in a policing context. Design / methodology / approach – A multi‐method research...

Purpose: The purpose of this paper is to systematically investigate the patient flow and waiting time problems in hospital emergency departments (EDs) from an integrated voice of customer (VOC) and voice of process (VOP) perspective and to propose a new lean framework for ED process....

Purpose – This exploratory study aims to investigate relationships of current manufacturing practices and their performance with the size of the manufacturing organizations. The study also seeks to identify the practices that significantly influence their manufacturing performance....

Purpose The purpose of this paper is to develop a framework that illustrates the role of Lean Six Sigma (LSS) in creating organisational innovation climate by investigating the relationship between LSS’s intangible impacts and organisational innovation climate factors....