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Management commitment to servi...
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New Zealand
18
Customer satisfaction
10
Dienstleistungsqualität
10
Job satisfaction
10
Neuseeland
10
Service quality
10
B-to-B-Marketing
8
Beziehungsmarketing
8
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8
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Rod, Michel
78
Ashill, Nicholas J.
54
Carruthers, Janet
15
Lowe, Sid
13
Saunders, Sarena
9
Ellis, Nick
8
Hwang, Ki-Soon
8
Beal, Tim
7
Ashill, Nicholas
6
Gibbs, Tanya
6
Yavas, Ugur
6
Deng, Qi
5
Ji, Shaobo
5
Wang, Yun
5
Babakus, Emin
4
Boisvert, Jean
4
Daellenbach, Kate
4
Davies, John
4
Jobber, David
4
Rojas-Méndez, José I.
3
Banerjee, Madhumita
2
Cova, Bernard
2
Gazley, Aaron
2
Kainzbauer, Astrid
2
Khan, M. Sajid
2
Krisjanous, Jayne
2
Kusel, Rachael
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Lindsay, Val
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Naumann, Earl
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Prévot, Frédéric
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Shao, Jinyi
2
Shukla, Paurav
2
Smith, Terry
2
Spencer, Robert
2
Thirkell, Peter
2
Williams, Paul
2
Williams, Tom
2
ALHassan, Fawaz Baddar
1
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1
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Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of pharmaceutical and healthcare marketing : IJPHM
9
Journal of Business & Industrial Marketing
6
International Journal of Pharmaceutical and Healthcare Marketing
5
Journal of retailing and consumer services
4
Journal of strategic marketing
4
Marketing Intelligence & Planning
4
Qualitative Market Research: An International Journal
4
Qualitative market research : an international journal
4
International Journal of Bank Marketing
3
Journal of Services Marketing
3
Journal of business research : JBR
3
Marketing intelligence & planning
3
Asia Pacific journal of marketing and logistics
2
International Marketing Review
2
International journal of sport management and marketing : IJSMM
2
International marketing review
2
Managing service quality : MSQ ; an international journal
2
Psychology & marketing
2
The journal of applied business research
2
The journal of business & industrial marketing
2
The journal of services marketing
2
Asia Pacific Journal of Marketing and Logistics
1
Asia-Pacific Journal of Business Administration
1
Asia-Pacific journal of business administration
1
Australasian marketing journal
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Cross Cultural Management: An International Journal
1
European Journal of Marketing
1
Field guide to case study research in business-to-business marketing and purchasing
1
Human systems management : HSM
1
International Journal of Sports Marketing and Sponsorship
1
International Journal of Wine Business Research
1
International journal of advertising : the quarterly review of marketing communications
1
International journal of islamic marketing and branding
1
International journal of project management : the journal of The International Project Management Association
1
International journal of wine business research : IJWBR
1
Journal of Organizational Change Management
1
Journal of food products marketing
1
Journal of general management
1
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ECONIS (ZBW)
64
Other ZBW resources
36
OLC EcoSci
9
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1
The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management contex...
Ashill, Nicholas J.
;
Rod, Michel
;
Carruthers, Janet
- In:
Journal of strategic marketing
16
(
2008
)
5
,
pp. 437-462
Persistent link: https://www.econbiz.de/10003797210
Saved in:
2
Purchaser-provider interaction in UK public health: improving stakeholder cooperation
Carruthers, Janet
;
Rod, Michel
;
Ashill, Nicholas J.
- In:
International journal of pharmaceutical and healthcare …
1
(
2007
)
1
,
pp. 12-26
Persistent link: https://www.econbiz.de/10003936970
Saved in:
3
Pharmaceutical marketing return-on-investment: a European perspective
Rod, Michel
;
Ashill, Nicholas J.
;
Carruthers, Janet
- In:
International journal of pharmaceutical and healthcare …
1
(
2007
)
2
,
pp. 174-189
Persistent link: https://www.econbiz.de/10003937245
Saved in:
4
The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel
;
Ashill, Nicholas J.
;
Carruthers, Janet
- In:
Journal of retailing and consumer services
15
(
2008
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10003597019
Saved in:
5
The effect of customer orientation on frontline employees job outcomes in a new public management context
Rod, Michel
;
Ashill, Nicholas J.
- In:
Marketing intelligence & planning
28
(
2010
)
5
,
pp. 600-624
Persistent link: https://www.econbiz.de/10008651751
Saved in:
6
Symptoms of burnout and service recovery performance : the influence of job resourcefulness
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
1
,
pp. 60-84
Persistent link: https://www.econbiz.de/10009525108
Saved in:
7
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
8
An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction : a New Zealand study
Rod, Michel
;
Ashill, Nicholas J.
;
Shao, Jinyi
; …
- In:
Marketing intelligence & planning
27
(
2009
)
1
,
pp. 103-126
Persistent link: https://www.econbiz.de/10009526387
Saved in:
9
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
Saved in:
10
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
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