"With a detailed discussion on the preparation and tools needed for an automotive process audit, this book addresses the fundamental issues and concerns by focusing on two objectives. Explaining the methods and tools used in the process for the organization, and to provide a reference or manual...

"An essential quality management resource for students and practitioners alike--now in its sixth edition This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the Sixth Edition is timely coverage of...

"This book presents, in a very brief form, the tools and techniques that must be mastered by an internal or external consultant assigned to manage an improvement project within an organization. It provides a short overview of each of these important tools but due to the large number of tools and...