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Quality of customer service in supply chain system: a diagnostic study

Sinha, R.K.; Subash Babu, A. - In: International Journal of Quality & Reliability Management 15 (1998) 8/9, pp. 844-859

Supply chain systems play very significant roles to improve the quality of customer service and therefore, derive considerable attention from managers of enterprises in pursuit of competitive excellence. Different strategies are used to improve customer service and different measures are also...

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Maximising resource allocation effectiveness for IT security investments

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E-government implementation challenges in the UK : a case study at the Trading Standards Department

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Realising IT value : post adoptive IS usage and performance impacts at individual level

Jain, Vikas; Kanungo, Shivraj - In: International journal of business information systems : … 14 (2013) 2, pp. 202-222

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Conceptualising ERP systems' value as a multidimensional formative construct

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Working smarter or working harder? : complementary relationship between extent of IS use and nature of IS use

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Online shopping behaviour : moderating role of gender and product category

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Online shopping behaviour : moderating role of gender and product category

Kanungo, Shivraj; Jain, Vikas - In: International journal of business information systems : … 10 (2012) 2, pp. 197-221

Persistent link: https://www.econbiz.de/10010003830

Maximising resource allocation effectiveness for IT security investments

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