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U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young; McFadden, Kathleen L.; Lee, Min Kyung; … - In: International journal of production economics 234 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
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Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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The relationship between voice climate and patients' experience of timely care in primary care clinics
Nembhard, Ingrid M.; Yuan, Christina T.; Shabanova, Veronika - In: Health care management review : HCM review 40 (2015) 2, pp. 104-115
Persistent link: https://www.econbiz.de/10010508409
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Dynamic workplace interactions for improving patient safety climate
Brandis, Susan; Rice, John; Schleimer, Stephanie - In: Journal of health organization and management 31 (2017) 1, pp. 38-53
Persistent link: https://www.econbiz.de/10011699309
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Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma; Sai, L. Prakash; Rajendran, … - In: Quality management journal : QMJ 22 (2015) 1, pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
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The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa; Sweis, Rateb J.; Saleh, Rawan; Suifan, … - In: International journal of productivity and quality … 22 (2017) 3, pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
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Hospital choice by Indian customers : empirical testing of a standardised model of service provider selection criteria
Palanisamy, Ganesan; Joseph, Lallu; Alur, Sivakumar - In: International journal of business and emerging markets … 13 (2021) 2, pp. 173-205
Persistent link: https://www.econbiz.de/10012505536
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Do hospitals that do the right thing have more satisfied patients?
Tajeu, Gabriel S.; Kazley, Abby Swanson; Menachemi, Nir - In: Health care management review : HCM review 40 (2015) 4, pp. 348-355
Persistent link: https://www.econbiz.de/10011374632
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Assessment of patient satisfaction in tertiary care public hospitals
Mukherjee, Debarshi; Saha, Mahasweta; Chatterjee, Rajesh; … - In: International journal of business innovation and … 30 (2023) 2, pp. 148-164
Persistent link: https://www.econbiz.de/10014293932
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Alternative information processing mechanisms in hospital supply chains : impact on cost, quality, and patient satisfaction
Peng, Xiaosong; Flynn, Barbara Bechler; Narayanan, … - In: Decision sciences 54 (2023) 5, pp. 494-513
Persistent link: https://www.econbiz.de/10014432005