This chapter presents the transcript of a question and answer session that followeda debate on the case study and formal modeling approaches to IT valuation between BennKonsynski, Harvard University and Charles Kriebel, Carnegie Mellon University. Thedebate was held in a panel session chaired by...

Determining the 'business value' of information technology (IT) requires managersto choose performance measures which are well-suited to capturing the economic impacts of theapplication they are evaluating. In this paper, the authors discuss a promising approach for bridgingthe gap between a...