Acall center with both contract and noncontract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least important. In this paper, we investigate whether this is rational behavior on the part of the call center and what the...

We address the performance optimization problem in a single-station multiclass queueing network with changeover times by means of the achievable region approach. This approach seeks to obtain performance bounds and scheduling policies from the solution of a mathematical program over a relaxation...

We argue the importance both of developing simple sufficient conditions for the stability of general multiclass queueing networks and also of assessing such conditions under a range of assumptions on the weight of the traffic flowing between service stations. To achieve the former, we review a...

Consider a continuous time finite state irreducible Markov chain whose jump transitions are partitioned into one group that is regulated and the other group that is not. The regulated transitions are only allowed to occur if there is a token available. We collect the tokens in a buer and allow a...