The current trend towards dynamic and highly scalableservice provisioning fosters the rise of Software as a Service(SaaS) platforms and so called Compute Clouds. Theon-demand provisioning of services gains more and moreinfluence. For offering enriched services that are capableof performing...

Auction fever is a multifaceted phenomenon thatis frequently observed in both traditional and Internetauctions. In order to gain a better understanding of itscauses, we develop a conceptual framework to analyzeemotions in auctions, which is based on an exhaustiveliterature review. The framework...

At the Karlsruhe Institute of Technology (KIT), the Graduate School InformationManagement and Market Engineering (IME) which is financed by the GermanResearch Association (Deutsche Forschungsgemeinschaft, DFG), offers an interdisciplinarydoctoral program on the economic, technological and legal...

In this article we point at the large potentials that corporate community portals can have to support the business model of companies. In particular corporate community portals of the next generation are characterized by the integration of business intelligence tools which can facilitate or even...

Once serving the whole value chain by what has become known as vertical integration,companies have long since started to outsource value creation processesto specialized partners. Moreover, societal changes have induced a paradigm shiftfrom product-driven to service-dominated value creation....

Innovation and technological change has always been recognized as a motor for economicgrowth in economic literature. It is also agreed amongst economists that competition fostersinnovation, and thus, is an essential component of economic progress (Teece, 1992).Coase (1937, p. 388) remarks in his...

This paper proposes an approach for evaluating the relationship witha customer, leading to the creation of a Customer Intimacy Grade (CIG), acrossmultiple levels of granularity: employee, team, business unit and wholeorganization. Our approach focuses on B2B service organizations whichprovide...

In this article we provide a seminal academic investigationof mobile telephony consumers’ perception of the recentlyintroduced cost cap tariff in comparison to corresponding payper-use and flatrate calling plans. Previous studies have identifiedseveral psychological effects through which...