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Understanding the psychological process underlying customer satisfaction and retention in a relational service

Guo, Lin; Xiao, Jing-jian; Tang, Chuanyi - In: Journal of business research : JBR 62 (2009) 11, pp. 1152-1159

Persistent link: https://www.econbiz.de/10003897442

The ant and the grasshopper revisited : the present psychological benefits of saving and future oriented financial behaviors

Shim, Soyeon; Serido, Joyce; Tang, Chuanyi - In: Journal of economic psychology : research in economic … 33 (2012) 1, pp. 155-165

Persistent link: https://www.econbiz.de/10009488939

Earlier financial litercy and later financial behaviour of college students

Xiao, Jing-jian; Ahn, Sun Young; Serido, Joyce; Shim, Soyeon - In: International journal of consumer studies 38 (2014) 6, pp. 593-601

Persistent link: https://www.econbiz.de/10010509732

After the global financial crash : individual factors differentiating young adult consumers' trust in banks and financial institutions

Shim, Soyeon; Serido, Joyce; Tang, Chuanyi - In: Journal of retailing and consumer services 20 (2013) 1, pp. 26-33

Persistent link: https://www.econbiz.de/10009701600

Financial Education, Financial Knowledge and Risky Credit Behavior of College Students

Xiao, Jing Jian - 2010

The purpose of this study is to examine associations among financial education, financial knowledge, and risky credit behavior of college students. Using data from a sample of first-year college students, we found evidence that taking personal finance courses in high school and college is...

Persistent link: https://www.econbiz.de/10013136015

The role of perceived control in customer value cocreation and service recovery evaluation

Guo, Lin; Lotz, Sherry L.; Tang, Chuanyi; Gruen, Thomas W. - In: Journal of service research : JSR 19 (2016) 1, pp. 39-56

Persistent link: https://www.econbiz.de/10011433138

Socialization tactics of new retail employees : a pathway to organizational commitment

Tang, Chuanyi; Liu, Yongmei; Oh, Hyunjoo; Weitz, Barton A. - In: Journal of retailing 90 (2014) 1, pp. 62-73

Persistent link: https://www.econbiz.de/10010359945

Socializing to co-produce : pathways to consumers’ financial well-being

Guo, Lin; Arnould, Eric J.; Gruen, Thomas W.; Tang, Chuanyi - In: Journal of service research : JSR 16 (2013) 4, pp. 549-563

Persistent link: https://www.econbiz.de/10010203494

Digging for gold with a simple tool : validating text mining in studying electronic word-of-mouth (eWOM) communication

Tang, Chuanyi; Guo, Lin - In: Marketing letters : a journal of research in marketing 26 (2015) 1, pp. 67-80

Persistent link: https://www.econbiz.de/10010490149

The role of generic price look-up code in WIC benefit redemptions

Zhang, Junzhou; Zhang, Qi; Tang, Chuanyi; Park, Kayoung; … - In: Journal of public policy & marketing 41 (2022) 3, pp. 237-253

Persistent link: https://www.econbiz.de/10013256502

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