Internet retailers have been making significant investments in web technologies, such as zoom, alternative photos, and color swatch, that are capable of providing detailed product-oriented information and, thereby, mitigating the lack of “touch-and-feel,” which, in turn, is expected to lower...

Despite the widespread adoption of search and recommendation technologies on the Internet, empirical research that examines the effect of these technologies is scarce. How do online consumers use these technologies? Does consumers’ technology usage have an effect on the sales to them or their...

We examine a potential path to value-creation by cybersecurity investments: a reduction in a firm's cost of capital. Building on the existing literature on corporate finance, we suggest that given the business-ending threats of cybersecurity incidents and the importance of cybersecurity...

This paper examines the potential economic spillover effects of a home sharing platform---Airbnb---on the growth of a complimentary local service---restaurants. By circumventing traditional land-use regulation and providing access to underutilized inventory, Airbnb is attracting visitors of a...

Crowdsourced online mean ratings of local businesses are increasingly being used to infer the market power of a business. An important consideration in making this inference is whether or not two identically rated businesses (e.g., 4-stars) encounter the same local competitive dynamics if they...

Logistics outsourcing has increased with the commercialization of the Internet, implying a reduction in the corresponding transaction costs. The Internet – with its universal connectivity and open standards – radically enhanced information technology (IT) capabilities, and we hypothesize...

We examine the implications of proximity to a physical store in offline-online retail competition where online dis-utility costs, which encompasses factors such as trust in the seller, returns, and after-sales support, are important. Building on classical models, we consider a traditional...

Do the firm's investments in information technology (IT) within a business unit (BU) influence the performance of other BUs? While there is evidence of cross-entity IT synergies in the inter-firm and inter-industry contexts, the evidence is scarce about the IT synergies that may lead to added...

In the past decade, the proliferation of peer-to-peer (P2P) lending has been disrupting the traditional consumer credit market. For prudent policymaking, particularly in judging the ramifications of potential bank mergers and acquisitions (M&As) and informing various traditional bank...

Product assortment is a critical competitive tool for retailers to increase sales, maximize profits, and attain customer satisfaction. Increasingly, more and more retailers provide in-store product assortment information online or via smartphone apps for consumers to check if their preferred...