ENGLISH ABSTRACT:Knowledge is increasingly being recognised as the key element to an organisation’s sustainabilityand competitiveness. Knowledge assets refer to organisational resources made of or incorporatingknowledge. These assets ultimately create the ability for an organisation to carry...

This new series presents and discusses new and innovative approaches used by professionals in library and information practice worldwide. The authors are chosen to provide critical analysis of issues and to present solutions to selected challenges in libraries and related fields, including...

SMMEs provide opportunities for employment and economic growth for South Africa.SMMEs need to be as prepared as their larger counterparts in the ever-changing local andglobal business environment. In order to become not only successful but also sustainable, thesmaller enterprise must be aware of...

Quality management, business process engineering and other business management change tools of the late 20th century are often denigrated in knowledge management literature as fads, with no permanent value. Other authors credit these tools with being predecessors of knowledge management.The...

ENGLISH ABSTRACT: Loyalty programmes have become very popular over the last 10 years and manybusinesses have chosen to implement such programmes to support their marketingstrategies. Fundamental to the functioning and success of such loyalty programmesis the ability to gather, process, analyse...

This paper reports findings from a small number of interviews (six) with internationally-active information professionals and academics using a semi-structured interview instrument. The value of information, its identification, use and impact are discussed. Seven themes were explored within the...

â What does the global research environment look like?â This paper presents a summary look at the results of efforts toaddress this question using available indicators on global research production. It was surprising how little information is available, how difficult some of it is to access...

"This book addresses flexibility of both business and information systems through component technology at the nexus of three seemingly unrelated disciplines: service-oriented architecture, knowledge management, and business process management. It provides practitioners and academians with...