The article examines the usage and relative importance of quality measurements in the UK’s largest service companies. The authors analyse the relationship of both internal and customer-based quality measurements to the importance placed on accreditation to an ISO 9000 standard. The effect of...

A sample of 76 firms that operate in the Internet is studied in order to explore forms of identifying and measuring intangible assets in this area of business. The firms meet three conditions: operate in the Internet, have available accounting information, and be quoted in the stock exchange....