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Consumer behaviour
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Salomonson, Nicklas
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Journal of retailing and consumer services
4
International journal of quality and service sciences
3
Journal of marketing management : JMM ; journal of the Academy of Marketing
2
Marketing theory
2
Journal of business communication : JBC
1
Journal of macromarketing : examining the interactions among markets, marketing, and society
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ECONIS (ZBW)
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1
Comparing human-to-human and human-to-AEA communication in service encounters
Salomonson, Nicklas
;
Allwood, Jens
;
Lind, Mikael
;
Alm, …
- In:
Journal of business communication : JBC
50
(
2013
)
1
,
pp. 87-116
Persistent link: https://www.econbiz.de/10010198669
Saved in:
2
Dealing with customer misbehaviour : employees' tactics, practical judgement and implicit knowledge
Echeverri, Per
;
Salomonson, Nicklas
;
Åberg, Annika
- In:
Marketing theory
12
(
2012
)
4
,
pp. 427-449
Persistent link: https://www.econbiz.de/10009697266
Saved in:
3
Dealing with customer misbehaviour : employees' tactics, practical judgement and implicit knowledge
Echeverri, Per
;
Salomonson, Nicklas
;
Åberg, Annika
- In:
Marketing theory
12
(
2012
)
4
,
pp. 427-449
Persistent link: https://www.econbiz.de/10010076091
Saved in:
4
The expected retail customer : value co-creator, co-producer or disturbance?
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 204-211
Persistent link: https://www.econbiz.de/10011473201
Saved in:
5
Consumer vulnerability during mobility service interactions : causes, forms and coping
Echeverri, Per
;
Salomonson, Nicklas
- In:
Journal of marketing management : JMM ; journal of the …
35
(
2019
)
3/4
,
pp. 364-389
Persistent link: https://www.econbiz.de/10012178384
Saved in:
6
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
Saved in:
7
Consumer perception and behavior in the retail foodscape : a study of chilled groceries
Lindberg, Ulla
;
Salomonson, Nicklas
;
Sundström, Malin
; …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011801706
Saved in:
8
Troublesome travellers : the service system as a trigger of customer misbehaviour
Fellesson, Markus
;
Salomonson, Nicklas
;
A̐berg, Annika
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 256-274
Persistent link: https://www.econbiz.de/10010127409
Saved in:
9
Measures that matters : service quality in IT service management
Cronholm, Stefan
;
Salomonson, Nicklas
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 60-76
Persistent link: https://www.econbiz.de/10010351479
Saved in:
10
Reuse and recycling of clothing and textiles : a network approach
Ekström, Karin M.
;
Salomonson, Nicklas
- In:
Journal of macromarketing : examining the interactions …
34
(
2014
)
3
,
pp. 383-399
Persistent link: https://www.econbiz.de/10010402625
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