Introduction -- Background of Key Concepts -- An Overview of Banking Sector -- A Morphological Analysis of Research Literature on Lean Six Sigma for Services -- Lean Six Sigma Projects in Banking Firms – Analysis of Implementation Cases -- Lean Six Sigma as a Dynamic Capability – An Analysis...

"Lean, Ethical Business Communication shows how a focus on five key elements-strategy, content, outcome, presentation, and ethics-generates effective business communication. Using a series of immersive case studies drawn from the fictional tech company APPFORMS, the authors help students apply...