Cao, Huanhuan; Jiang, Jinhu; Oh, Lih‐Bin; Li, Hao; … - In: Journal of Service Management 24 (2013) 2, pp. 170-190
Purpose – The purpose of this paper is to apply Maslow's hierarchy of needs to extend the expectation‐confirmation model of information systems continuance (ECM‐IS) to analyze users' continuance intention of social networking services (SNSs). Design/methodology/approach – A survey is...