Business processes combine human activities, information technology, business rules, and organizational activities. The emergence of radio frequency identification (RFID), web services, and mobile applications technology has led to innovations in business processes, but their impact on usability...

Purpose: The commercialization of non-profit organization (NPOs) has become a trend. Nonetheless, during the process of providing services and manufacturing products, NPOs frequently encounter obstacles, such as distinctive organizational characteristics and social loafing, which hinder...