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Total quality management : text, cases, and readings
Ross, Joel E. - 1994 - 2. ed.
Persistent link: https://www.econbiz.de/10000414183
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Management : total quality in a global environment
Stahl, Michael J. - 1995 - 1. publ.
Persistent link: https://www.econbiz.de/10000414286
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Fundamentals of total quality management : process analysis and improvement
Dahlgaard, Jens J.; Kristensen, Kai; Kanji, Gopal K. - 1998 - 1. ed
Persistent link: https://www.econbiz.de/10000543238
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Total quality management as a holistic management concept : the European model for business excellence
Zink, Klaus J. - 1997
Persistent link: https://www.econbiz.de/10000652041
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Qualitätsmanagement an der Schwelle zum 21. Jahrhundert : Festschrift für Hans Dieter Seghezzi zum 65. Geburtstag
Seghezzi, Hans Dieter (honouree); Boutellier, Roman (ed.);  … - 1998
Persistent link: https://www.econbiz.de/10000647844
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Qualitätsmanagement im Tourismus : Kundenorientierung, Kundenbindung und Kundenzufriedenheit ; [internationale Tagung der Arbeitsgemeinschaft Alpenländer (ARGE ALP) in Bozen, 25. u...
Pechlaner, Harald (ed.); Fischer, Elisabeth (contributor) - 2006
Persistent link: https://www.econbiz.de/10003356821
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Quality management for organizational excellence : introduction to total quality
Goetsch, David L.; Davis, Stanley B. - 2010 - 6. ed., internat. ed.
Persistent link: https://www.econbiz.de/10003809907
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Quality : a critical introduction
Beckford, John - 2010 - 3rd ed.
Persistent link: https://www.econbiz.de/10003818788
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Qualitätsmanagement : QM-Systeme und -Verfahren ; Normen
2009 - 6. Aufl., Stand der abgedr. Normen: Februar 2009
Persistent link: https://www.econbiz.de/10003823692