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Understanding and application of quality costs in automotive manufacturing companies in North Macedonia : empirical study
Velkoska, Cvetanka; Tomov, Mite - In: International journal of quality & reliability management 40 (2023) 6, pp. 1463-1484
Persistent link: https://www.econbiz.de/10014313830
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The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
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Process and dimensional variation analysis of automobile assembly in development phase using Six Sigma DMAIC
Sisodia, Vikas; Salunkhe, Sachin; Pantawane, Prakash; … - In: International journal of six sigma and competitive … 14 (2023) 4, pp. 437-467
Persistent link: https://www.econbiz.de/10014428342
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Relative contributions of product quality and service quality in the automobile industry
Xu, Lu; Blankson, Charles; Prybutok, Victor - In: Quality management journal : QMJ 24 (2017) 1, pp. 21-36
Persistent link: https://www.econbiz.de/10011633475
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Quality in the automotive industry : an easy approach to MSA
Gómez, Miguel - 2019
Persistent link: https://www.econbiz.de/10012051570
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The co-evolution of supplier relationship quality and product quality in the U.S. auto industry : a cultural perspective
Chen, Yi-Su; Su, Hung-Chung; Ro, Young Kyun - In: International journal of production economics 184 (2017), pp. 245-255
Persistent link: https://www.econbiz.de/10011642539
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Transforming brand core values into perceived quality : a Volvo case study
Stylidis, Kostas; Hoffenson, Steven; Rossi, Monica; … - In: International journal of product development : IJPD 24 (2020) 1, pp. 43-67
Persistent link: https://www.econbiz.de/10012206353
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TRIZ and the Kano model : proposing an integrated approach for improving product quality according to customer needs
Shahin, Arash; Abedi, Saeed; Ranjbar, Mohammad Javad; … - In: International journal of productivity and quality … 20 (2017) 3, pp. 392-404
Persistent link: https://www.econbiz.de/10011751097
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Measuring quality in automobile aftersales : AutoSERVQUAL scale
Gencer, Yasin Galip; Akkucuk, Ulas - In: Amfiteatru economic : an economic and business research … 19 (2017) 44, pp. 110-123
It is becoming more important to accurately measure the level of quality in services and especially automobile related services such as after sales service. This study aims to generate a survey to measure the service quality in automobile aftersales services, eventually to be called...
Persistent link: https://www.econbiz.de/10011820627
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Quality and productivity improvement through spot welding process optimisation in automobile body shop
Selvam, G.; Prince, S. Arockia Doss; Prakash, V. Surya; … - In: International journal of productivity and quality … 23 (2018) 1, pp. 110-127
Persistent link: https://www.econbiz.de/10011861051