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Die Bedeutung von Dienstleistu...
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Service quality
19,933
Dienstleistungsqualität
19,262
Customer satisfaction
6,744
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6,485
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5,026
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4,897
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1,397
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1,125
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966
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service quality
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874
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857
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856
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825
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Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Han, Heesup
46
Hanushek, Eric Alan
45
Mattila, Anna S.
44
Rivkin, Steven G.
43
Prybutok, Victor R.
41
Brekke, Kurt R.
37
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36
Gravelle, Hugh
35
Prentice, Catherine
35
Sharma, Piyush
35
Wirtz, Jochen
34
Edvardsson, Bo
33
Shahin, Arash
30
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Kane, Thomas J.
24
Van Reenen, John
24
Berry, Leonard L.
23
Knechel, W. Robert
22
Patterson, Paul G.
22
Sparks, Beverley
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Gustafsson, Anders
21
Li, Chan
21
Wong, IpKin Anthony
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Bitner, Mary Jo
19
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National Bureau of Economic Research
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IGI Global
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World Bank
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Springer Fachmedien Wiesbaden
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American Marketing Association
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Edward Elgar Publishing
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Hochschulrektorenkonferenz
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Taylor and Francis.
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European Conference of Ministers of Transport
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Harvard Graduate School of Business Administration
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RWTH Aachen
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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Christian-Albrechts-Universität zu Kiel
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College of Business
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Department of Health, Education, and Welfare
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European Foundation for the Improvement of Living and Working Conditions
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European Health Care Conference <2, 2011, Hamburg>
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European Organization for Quality Control
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European Society for Opinion and Marketing Research
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2
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International journal of hospitality management
432
Journal of retailing and consumer services
373
The service industries journal
323
Journal of Services Marketing
316
Journal of business research : JBR
302
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
Working paper / National Bureau of Economic Research, Inc.
180
NBER working paper series
179
International journal of contemporary hospitality management
176
Auditing : a journal of practice & theory
174
Services marketing quarterly
170
NBER Working Paper
160
Journal of hospitality marketing & management
146
Journal of air transport management
141
Journal of service research : JSR
137
The TQM journal : the international review of organizational improvement
133
Journal of travel and tourism marketing
130
Tourism management : research, policies, practice
128
International journal of quality and service sciences
122
International journal of quality & reliability management
118
Journal of service management
117
Service business
114
International journal of services and operations management
112
International journal of productivity and quality management : IJPQM
109
Cogent business & management
107
Health care management review : HCM review
102
International Journal of Bank Marketing
101
European Journal of Marketing
98
Total quality management & business excellence
97
Managing service quality : MSQ ; an international journal
96
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
92
Quality management journal : QMJ
92
Economics of education review
82
Industrial marketing management : the international journal for industrial and high-tech firms
82
Journal of the Academy of Marketing Science
81
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
78
Journal of health economics
75
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ECONIS (ZBW)
21,897
Other ZBW resources
1,496
EconStor
227
USB Cologne (EcoSocSci)
166
BASE
55
RePEc
37
OLC EcoSci
22
USB Cologne (business full texts)
5
ArchiDok
1
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1
Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
Saved in:
2
Customer service in a marketing and logistics approach
Buła, Piotr
;
Kozieł, Paulina
- In:
The future of management: entrepreneurship, change and …
,
(pp. 233-244)
.
2019
Persistent link: https://www.econbiz.de/10012698758
Saved in:
3
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
4
Linking relational benefits and customer loyalty : the mediating role of customer intimacy
Shukla, Mahendra Kumar
;
Pattnaik, Pinaki Nandan
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10012607277
Saved in:
5
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
6
Determinants of customer loyalty for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
Saved in:
7
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
8
Identification and ranking of factors affecting customer loyalty : a case study : Mehre-e-Eghtesad bank customers
Nazeri, Ali
;
Ebrahimi, Mohsen
;
Soofifard, Rahman
- In:
International journal of services and operations …
35
(
2020
)
3
,
pp. 289-306
Persistent link: https://www.econbiz.de/10012178819
Saved in:
9
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
10
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
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