Weerakkody, Vishanth; Omar, Amizan; El-Haddadeh, Ramzi - In: International Journal of Electronic Government Research … 12 (2016) 4, pp. 1-14
Digitally Enabled Service Transformation (DEST) in the Public Sector (PS) offers a unique opportunity for public administration (PA) and information systems (IS) disciplines to interlace. Albeit complicating the deployment of a coherent analytical lens in its study, such uniqueness has formed a...