Hoogervorst, J.A.P.; Koopman, P.L.; van der Flier, H. - In: The TQM Magazine 17 (2005) 1, pp. 92-106
Purpose – The core principles of total quality management (TQM) are considered to be incompatible with the traditional mechanistic way of organizing. It is believed that this constitutes a major reason for failed TQM programs: attempting to introduce its principles with the traditional...
