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Evaluation method of the sigma level multidimensional capacity of the service dimensions in a call centre of a telephone company
Fontalvo Echavez, Orianna; Fontalvo Herrera, Tomás José; … - In: International journal of productivity and quality … 34 (2021) 3, pp. 319-335
Persistent link: https://www.econbiz.de/10012800562
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Behaviour of productivity indicators and financial resources in the field of extraction and exploitation of minerals in Colombia
Morelos Gómez, José; Fontalvo Herrera, Tomás José; … - In: International journal of productivity and quality … 25 (2018) 3, pp. 349-367
Persistent link: https://www.econbiz.de/10011985759
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Methodology with multivariate calculation to define and evaluate financial productivity profiles of the chemical sector in Colombia
Hoz Granadillo, Efraín de la; Morelos Gómez, José; … - In: International journal of productivity and quality … 27 (2019) 2, pp. 144-160
Persistent link: https://www.econbiz.de/10012106447
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Comparative analysis of multivariate capacity indicators for serial and parallel systems
Fontalvo Herrera, Tomás José; Banquez Maturana, Ana … - In: International journal of six sigma and competitive … 14 (2023) 4, pp. 468-489
Persistent link: https://www.econbiz.de/10014428343