Sunjic-Beus, Mira; Martinovic, Danijela; Veselinovic, … - In: Interdisciplinary Management Research 5 (2009), pp. 103-110
Nowadays in an extremely competitive environment one of the most important issues is efficient management of total business processes which as a result should lead to achieving better financial and development goals and fulfilling customer’s wishes. Efficient management turns to be quality...