Janssen, Antje; Passlick, Jens; Rodríguez Cardona, Davinia - In: Business & Information Systems Engineering 62 (2020) 3, pp. 211-225
Several domain-specific assistants in the form of chatbots have conquered many commercial and private areas. However, there is still a limited level of systematic knowledge of the distinctive characteristics of design elements for chatbots to facilitate development, adoption, implementation, and...