Artificial Intelligence (AI) and the more recent generative technologies are disrupting many activities related to strategy and operations within organizations. Business model design is no exception. We define business model design as an iterative process involving a combination of creativity,...

Purpose: Organisations are crafting business models to operate and be able to continue operating. While it is now common to mention the importance of the ecosystem surrounding a focal organisation, business models are often considered as internal configurations between resources, organisation...

Purpose: To cope with online competitors and new consumer behaviors, retailers need to hybrid digital and physical offerings to implement an omni-channel business model. This constitutes a digital transformation of the traditional business model. However, business cases on how traditional...