Capacity planning and management of IT incident management services based on queuing models / Ta-Hsin Li, Juhnyoung Lee -- Modeling and optimization of complex service delivery Systems / Yixin Diao, Aliza Heching -- Organizational models for service delivery / Gargi B. Dasgupta, Shivali Agarwal,...

"This book explores technical integration challenges with a focus on identifying a viable solution on how to enable rich, flexible, and responsive information links, in support of the changing business operations across organizations"--Provided by publisher.

Create strong IT governance processesIn the current business climate where a tremendous amount of importance is being given to governance, risk, and compliance (GRC), the concept of IT governance is becoming an increasingly strong component. Executive's Guide to IT Governanceexplains IT...