While it is through creating and marketing products that firms achieve success, there are also significant opportunities for them to create value by exploiting the capabilities they utilize in creating products. However, seeing capabilities in this light demands new ways of thinking about...

This paper proposes that responsibility is better understood as an aesthetic rather than as an ethical construct. It suggests that aesthetics is a distinctively European way of conceptualizing ‘cooperation and responsible management’, but nevertheless finds conditions that will...

This paper surveys the history of an alternative view of value creation to that associated with industrial production. It argues that technical breakthroughs and social innovations in actual value creation render the alternative - a value co-production framework - ever more pertinent. The paper...

This book focuses on the transition faced by business organizations and their stakeholders as they move from protected markets to open competition, and it explores how these changes can be facilitated by outside interveners/agents. Centering on four case studies — AT&T, Lucent, Electricité de...