The objective of this paper is proposing a developed balanced scorecard approach to measure supply chain performance with the aim of creating more value in manufacturing and business operations. The most important metrics have been selected based on experts’ opinion acquired by in-depth...

Building a sustainable performance system at the level of the local public administrations must have as starting point the local public administration's (LPA) mission and must go down to the level of the individual. This system must follow the external performance that it delivers to the...