Jabnoun, Naceur; Sahraoui, Sofiane - In: Competitiveness Review: An International Business Journal 14 (2004) 1/2, pp. 72-81
Organization structure has been rather ignored by TQM Gurus. It is not even clear whether a TQM organization is centralized or not. Many companies superimpose their TQM programs on their existing structures overlooking the fact that the success of any organization rests heavily on the...