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Conflict resolution vs. conflict escalation in online markets
Bolton, Gary E.; Greiner, Ben; Ockenfels, Axel - 2015
Persistent link: https://www.econbiz.de/10011343724
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Conflict Resolution vs. Conflict Escalation in Online Markets
Bolton, Gary - 2015
Many online markets encourage traders to make good after an unsatisfactory transaction by offering the opportunity of withdrawing negative reputational feedback in a conflict resolution phase. Motivated by field evidence and guided by theoretical considerations, we use laboratory markets with...
Persistent link: https://www.econbiz.de/10013016542
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A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley; Bradley, Graham L. - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 6, pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
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On-line reputation systems : the effects of feedback comments and reactions on building and rebuilding trust in on-line auctions
Utz, Sonja; Matzat, Uwe; Snijders, Chris - In: International journal of electronic commerce : IJEC 13 (2008/09) 3, pp. 95-118
Persistent link: https://www.econbiz.de/10003838280
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Managing online service recovery : procedures, justice and customer satisfaction
Singh, Jaywant; Crisafulli, Benedetta - In: Journal of service theory and practice : JSTP 26 (2016) 6, pp. 764-787
Persistent link: https://www.econbiz.de/10011599230
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The role of country of manufacture in consumers' attributions of blame in an ambiguous product-harm crisis
Laufer, Daniel; Gillespie, Kate; Silvera, David H. - In: Journal of international consumer marketing 21 (2009) 3, pp. 189-201
Persistent link: https://www.econbiz.de/10003890813
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Return policies, market outcomes, and consumer welfare
Chesnokova, Tatyana - In: The Canadian journal of economics 40 (2007) 1, pp. 296-316
Persistent link: https://www.econbiz.de/10003445553
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Product recalls in the medical device industry : an empirical exploration of the sources and financial consequences
Thirumalai, Sriram; Sinha, Kingshuk K. - In: Management science : journal of the Institute for … 57 (2011) 2, pp. 376-392
Persistent link: https://www.econbiz.de/10008901435
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Consumers' attributions and brand evaluations in product-harm crises : the role of implicit theories of personality
Yin, Cheng-Yue; Yu, Hong-Yan; Poon, Patrick - In: Journal of consumer behaviour : an international … 15 (2016) 1, pp. 87-95
Persistent link: https://www.econbiz.de/10011485480
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Creating trust in piranha-infested waters : the confluence of buyer, supplier and host country contexts
Zaheer, Akbar; Kamal, Darcy K. Fudge - In: Journal of international business studies : JIBS ; an … 42 (2011) 1, pp. 48-55
Persistent link: https://www.econbiz.de/10008909589