Jain, Sanjiv Kumar; Singh Ahuja, Inderpreet - In: International Journal of Productivity and Performance … 61 (2012) 7, pp. 778-804
Purpose – The purpose of this paper is to evaluate the contributions of ISO 9000 initiatives towards improving manufacturing performance in the Indian manufacturing industry. Design/methodology/approach – In this study, 96 manufacturing organizations have been extensively surveyed, to...