Research in stakeholder management has theorized extensively the prioritization of stakeholders as a key dynamic of firms' value creation, but has paid less attention to the organizational practices involved in the process of deciding ‘who and what really counts.' We examine changes...

This paper, based on a five-year longitudinal study at two UK-based banks, documents and analyzes the practices used by risk managers as they interact and communicate with managers in their organizations. Specifically, we examine how risk managers (1) establish and maintain interpersonal...

In theory, the risk management groups of two British banks--Saxon and Anglo--had the same influence in their organizations. But in practice, they did not: Saxon's was engaged in critical work throughout the bank, while Anglo's had little visibility outside its areas of expertise. In their study...

In this study, we examine transformations in the influence of risk managers in two large UK banks over a period of six years. Our analysis highlights that a process we term toolmaking, whereby experts create, articulate and shape tools that embody their expertise, is central to the way in which...