Disruptive ideas and innovative business models take shape from observing and investigating the needs and demands of potential users and measuring their success based on the acceptance by users and their satisfaction. In an educational context, a new mission of the university has emerged,...

This article describes how pictographs (or pictograms) can be an important means to communicate information about natural disasters to people that are lacking the capability to understand written text. This does not only include illiterates, but also foreigners not speaking the local language....

This article aims to revisit and to adapt the Norman's theory of action by focusing on the design of interactive systems for disabled people. The background section demonstrates that there is a need to include all the stakeholders involved in the environment of the disabled person in the design...

Over the past several years, the press, trade publications and academic literature have reported with increasing frequency on the social concerns caused by ubiquitous computingInformation Technology (IT) embedded in artifacts, infrastructure and environments of daily life. Designers and...

Chapter 1. Interview with Manfred Broy and Walter Brenner About Design Thinking and Requirements Engineering -- Chapter 2. Combining Design Thinking and Software Requirements Engineering to Create Human-centered Software-intensive Systems -- Chapter 3. From Design Thinking in Software...