Hallavo, Ville; Kuula, Markku; Putkiranta, Antero - In: Benchmarking: An International Journal 22 (2015) 2, pp. 186-200
Purpose – The purpose of this paper is to examine the applicability to the service business of general models used in the manufacturing environment. This is done by applying Ferdows’s model, “the strategic role of the plant”, in two cases. Design/methodology/approach – This study uses...