Couturier, Jerome; Sklavounos, Nikolaos - In: International Journal of Productivity and Performance … 68 (2019) 4, pp. 699-720
Purpose: The purpose of this paper is to provide guidelines for improving performance dialogue with a specific process and framework, leveraging existing literature. Design/methodology/approach: Building upon Mengis and Eppler’s (2008) framework for conversation management, this study follows...