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contribute to customers’ attitudes toward MFS adoption. Besides, barriers to acceptance had unfavorable effects on users …
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In the current competitive scenario, the banking industry must contend with multiple challenges tied to regulations, legacy systems, disruptive models/technologies, new competitors, and a restive customer base, while simultaneously pursuing new strategies for sustainable growth. Banking...
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barriers to the use of digital banking services. Design/methodology/approach - The authors carried out a quantitative study in … barriers, emotional barriers and user experience positively influence the resistance to the use of digital banking services …. However, there is no empirical evidence supporting that the influence of functional barriers affects the resistance to the use …
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