Santos, Alexandre Alves dos; Ponchio, Mateus Canniatti - In: Innovation & management review 18 (2021) 3, pp. 331-348
barriers to the use of digital banking services. Design/methodology/approach - The authors carried out a quantitative study in … barriers, emotional barriers and user experience positively influence the resistance to the use of digital banking services …. However, there is no empirical evidence supporting that the influence of functional barriers affects the resistance to the use …