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Channelspecific Consumer Complaint Behaviour: The Case of Online Complaining
Zaugg, Alexandra Daniela - Institut für Wirtschaftsinformatik <Bern> - 2006
As Internet is increasingly used for conducting business, numerous companies also offer customers the possibility to complain online. Though there is a large corpus of literature on complaining behaviour available, research on online complaining behaviour is still in its infancy. Moreover,...
Persistent link: https://www.econbiz.de/10005867815
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Public transport in rural areas : scheduled and non-scheduled services
1984
Persistent link: https://www.econbiz.de/10000055442
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The political economy of public transport pricing and supply decisions
De Borger, Bruno L.; Proost, Stef - 2015
Persistent link: https://www.econbiz.de/10011413288
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The return of the hierarchy : SOEs in marketisation
Christensen, Lene Tolstrup - In: International journal of public sector management : IJPSM 28 (2015) 4/5, pp. 307-321
Persistent link: https://www.econbiz.de/10011504307
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Horizontal cooperation in a multimodal public transport system : the profit allocation problem
Algaba, Encarnación; Fragnelli, Vito; Llorca, Natividad; … - In: European journal of operational research : EJOR 275 (2019) 2, pp. 659-665
Persistent link: https://www.econbiz.de/10011993552
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Potential of public transport in regionalisation of main cruise destinations in Mediterranean
Perea-Medina, Beatriz; Rosa-Jiménez, Carlos; Andrade, … - In: Tourism management : research, policies, practice 74 (2019), pp. 382-391
Persistent link: https://www.econbiz.de/10012128682
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The Thredbo story : a journey of competition and ownership in land passenger transport
Wong, Yale Z.; Hensher, David A. - In: Research in transportation economics 69 (2018), pp. 9-22
Persistent link: https://www.econbiz.de/10012026563
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Influence of public bus transport organisation on the introduction of renewable fuel
Aldenius, Malin - In: Research in transportation economics 69 (2018), pp. 106-115
Persistent link: https://www.econbiz.de/10012026628
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Transaction cost economics of procurement models in public transport : an institutional perspective
Canıtez, Fatih; Çelebi, Dilay - In: Research in transportation economics 69 (2018), pp. 116-125
Persistent link: https://www.econbiz.de/10012026629
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Evaluation of cost drivers within public bus transports in Sweden
Lidestam, Helene; Camén, Carolina; Lidestam, Björn - In: Research in transportation economics 69 (2018), pp. 157-164
Persistent link: https://www.econbiz.de/10012026636