Vaez Shahrestani, Hossein; Shahin, Arash; Teimouri, Hadi; … - In: The TQM Journal 32 (2019) 1, pp. 78-91
Purpose: The purpose of this paper is twofold: first, to revise the Kano model with a focus on one-dimensional attributes; and second, to use the revised model for categorizing and prioritizing various employee compensation strategies. Design/methodology/approach: The Kano evaluation table has...