Productivity, profitability and sustainability have become the essence of business survival; thus, modern industrial establishments are turning into frameworks consistent with environmental objectives by adopting cleaner technologies, green practices have ultimately resulting in generation of...

Purpose: The purpose of this paper is to evaluate the satisfaction level of customers using third party logistics (3PL) services in the Indian capital region and its surrounding areas. The American Customer Satisfaction Index (ACSI) model is used as a framework to identify the major drivers of...