The COVID-19 pandemic had a major impact on higher education. Students were required to adopt a more independent way of learning, and instructors had to redesign courses to fit the digital space. Increasingly frequent e-learning research provides substantial support for the expansion of online...

The application of chatbots in business organizations is becoming ever more widespread. When developing an interface, besides the aspects of efficiency, human values, and users’ social and emotional needs also should be respected. From this perspective, understanding the impact of...