In the transportation and distribution (T&D) sector, as in many others, it is important to have a good performance in … operations. In order to achieve high performance, it is necessary to know which operational factors are critical for success and … which are less important. Only then can management focus attention on those factors that have a strong effect on performance …

performance for the purpose of rationalising retail distribution network. Design/methodology/approach – As an illustration of the … the retail network with relative performance in distribution evaluated on a single input and a single output variables …. Practical implications – Managers can use DEA to benchmark the distribution performance of their stores against the best …