[Introduction ...] The remainder of this study is structured as follows: Section two provides the theoretical background and defines EO, the research objects, and research perspectives. In section three, we report on the procedures of our scientometric analysis. Results are presented in section...

With this study, we want to take a first step in this direction and try to develop a basic understanding of the capabilities for digital innovations (henceforth: digital innovation capabilities (DIC)) from a digital technology perspective. Such a perspective argues that digital innovations are...

Conversational agents (CAs) are often unable to provide meaningful responses to user requests, thereby triggering user resistance and impairing the successful diffusion of CAs. Literature mostly focuses on improving CA responses but fails to address user resistance in the event of further...

Owing to technological advancements in artificial intelligence, voice assistants (VAs) offer speech as a new interaction modality. Compared to text-based interaction, speech is natural and intuitive, which is why companies use VAs in customer service. However, we do not yet know for which kinds...