Comparative Regional Integration: Theoretical Perspectives, F. Laursen (ed.) Sovereignty in Transition, N. Walker (ed.) Europe Without Borders: Remapping Territory, Citizenship, and Identity in a Transnational Age, M. Berezin and M. Schain (eds.) Europeaniser les interets? Les groupes...

Superterrorism: Policy Responses, edited by L. Freedman The European Union: How Does it Work?, edited by E. Bomberg and A. Stubb European Union Foreign Policy: What it Is and What it Does, by H. Smith Foreign Ministries in the European Union: Integrating Diplomats, edited by B. Hocking and D....

Books reviewed: Organization for Economic Co-operation and Development, The European Union' Trade Policies and Their Economic Effects K. Dyson, The Politics of the Euro-Zone N. Vanhove, Regional Policy: A European Approach K. Cordell, Poland and the European Union R. Hall, A. Smith and...

This paper examines the role of regulators and ombudsmen in dealing with complaints in the light of the requirement of Britain's ‘Citizen's Charter’. It considers in particular the arrangements for ensuring that potential complainants know of the systems available and the way to put them...