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Emotional and the normative aspects of customers' reviews

Pashchenko, Yana; Rahman, Mst Farjana; Hossain, Md Shamim; … - In: Journal of retailing and consumer services 68 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013366282

Detection of potential customers' empathy behavior towards customers' reviews

Hossain, Md Shamim; Rahman, Mst Farjana - In: Journal of retailing and consumer services 65 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013169573

Website quality, perceived flow, trust, and commitment : developing a customer relationship management model

Hossain, Md Shamim; Rahman, Mst Farjana - In: Impact of globalization and advanced technologies on …, (pp. 202-226). 2021

Persistent link: https://www.econbiz.de/10012517891

Sentiment analysis and review rating prediction of the users of Bangladeshi shopping apps

Hossain, Md Shamim; Rahman, Mst Farjana - In: Developing relationships, personalization, and data …, (pp. 33-56). 2022

Persistent link: https://www.econbiz.de/10013334851

Machine learning and artificial intelligence : the new move for marketers

Hossain, Md Shamim; Rahman, Mst Farjana - In: Developing relationships, personalization, and data …, (pp. 215-241). 2022

Persistent link: https://www.econbiz.de/10013334878

The impact of website quality on online compulsive buying behavior: evidence from online shopping organizations

Rahman, Mst Farjana; Hossain, Md Shamim - In: South Asian journal of marketing 4 (2023) 1, pp. 1-16

Purpose - The influence of website quality on online compulsive buying behavior (OCBB) in the context of online shopping based on the usage of a credit card (UCC) and online impulsive buying behavior (OIBB) was investigated in this study. Design/methodology/approach - The authors used a research...

Persistent link: https://www.econbiz.de/10014285414

Detection of readers' emotional aspects and thumbs-up empathy reactions towards reviews of online travel agency apps

Hossain, Md Shamim; Rahman, Mst Farjana - In: Journal of hospitality and tourism insights 7 (2024) 1, pp. 142-171

Persistent link: https://www.econbiz.de/10014467066

Prediction and analysis of customer complaints using machine learning techniques

Alarifi, Ghadah; Rahman, Mst Farjana; Hossain, Md Shamim - In: International journal of e-business research : IJEBR ; … 19 (2023) 1, pp. 1-25

Persistent link: https://www.econbiz.de/10015051113

Impact of customers' interpersonal interactions in social commerce on customer relationship management performance

Hossain, Md Shamim; Rahman, Mst Farjana; Zhou, Xiaoyan - In: Journal of Contemporary Marketing Science 4 (2021) 1, pp. 161-181

Purpose: Social commerce is a subpart of electronic commerce (e-commerce), where social media is forced to support user contributions. The purpose of this study is to measure the impact of customers' interpersonal interactions in social commerce on customer relationship management (CRM)...

Persistent link: https://www.econbiz.de/10012639938

Behavioral analytics of consumer complaints

Hossain, Md Shamim - In: AI-driven intelligent models for business excellence, (pp. 42-67). 2023

Persistent link: https://www.econbiz.de/10014281304