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Service quality in health care...
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Service quality
20,071
Dienstleistungsqualität
19,400
Gesundheitswesen
16,935
Health care system
15,836
Health care
14,487
Customer satisfaction
14,423
Gesundheitsversorgung
14,095
Kundenzufriedenheit
12,920
Job satisfaction
12,601
Arbeitszufriedenheit
11,770
Consumer behaviour
10,460
Konsumentenverhalten
10,273
Emotion
9,994
Krankenhaus
9,935
Hospital
9,821
USA
7,203
United States
6,891
Relationship marketing
6,878
Beziehungsmarketing
6,822
Gesundheitspolitik
4,625
Health policy
4,409
Gesundheitsvorsorge
4,043
Preventive care
3,936
Theorie
3,797
Theory
3,715
Health
3,474
Ärzte
3,434
Gesundheit
3,425
Physicians
3,417
Gesundheitskosten
3,276
Health care costs
3,230
Arbeitsverhalten
3,006
Work behaviour
3,001
Employee retention
2,873
Mitarbeiterbindung
2,869
Quality management
2,868
Qualitätsmanagement
2,868
Großbritannien
2,821
United Kingdom
2,747
Wirtschaftsprüfung
2,501
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Siciliani, Luigi
176
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136
Cutler, David M.
127
Propper, Carol
110
Han, Heesup
108
Gruber, Jonathan
96
Bryson, Alex
90
Gravelle, Hugh
89
Straume, Odd Rune
89
Mattila, Anna S.
77
Kessler, Daniel P.
75
Dranove, David
73
Wagstaff, Adam
70
Chandra, Amitabh
68
Brekke, Kurt R.
65
Ashkanasy, Neal M.
64
Levaggi, Rosella
63
Costa-Font, Joan
60
Kremer, Michael
60
Newhouse, Joseph P.
60
Schreyögg, Jonas
60
Street, Andrew
59
Town, Robert J.
59
McClellan, Mark B.
58
Gertler, Paul J.
57
Kaestner, Robert
57
Karatepe, Osman M.
57
Clark, Andrew E.
56
David, Guy
56
Zweifel, Peter
55
Staiger, Douglas
54
Das, Jishnu
52
Eggleston, Karen
52
Finkelstein, Amy
52
Mittal, Vikas
52
Prybutok, Victor R.
52
Siddiqui, Danish Ahmed
52
Frank, Richard G.
51
Usman, Osly
51
O'Donnell, Owen
50
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IGI Global
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International Monetary Fund (IMF)
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Europäische Kommission / Generaldirektion Beschäftigung, Soziales und Integration / Directorate Social Rights and Inclusion / Unit Disability and Inclusion
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Information Resources Management Association
27
European Foundation for the Improvement of Living and Working Conditions
23
Organisation for Economic Co-operation and Development
22
Association of University Programs in Health Administration
21
Edward Elgar Publishing
20
Springer Fachmedien Wiesbaden
19
United States / Congress / Senate / Special Committee on Aging / Subcommittee on Health of the Elderly
18
Taylor and Francis.
17
United States / Congress / Senate / Special Committee on Aging / Subcommittee on Long-Term Care
17
Ekonomiska forskningsinstitutet <Stockholm>
15
Europäische Kommission
15
International Association for the Study of Insurance Economics
13
USA / General Accounting Office
13
Philippine Institute for Development Studies (PIDS), Government of the Philippines
12
Weltwirtschaftsforum
12
World Trade Organization
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eSocialSciences
12
American Enterprise Institute for Public Policy Research
11
Asian Development Bank
11
World Health Organization
11
Department of Economics, McMaster University
10
Helseøkonomisk Forskningsprogram (HERO), Universitetet i Oslo
10
Springer International Publishing
10
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9
Faculteit Economie en Bedrijfskunde, Universiteit Gent
9
Verlag Dr. Kovač
9
Center for Economic and Policy Research (CEPR)
8
Erasmus Research Institute of Management
8
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
8
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NBER working paper series
1,017
International journal of hospitality management
911
Working paper / National Bureau of Economic Research, Inc.
897
NBER Working Paper
820
Journal of business research : JBR
801
Journal of retailing and consumer services
676
Discussion paper series / IZA
642
Journal of health economics
604
The service industries journal
468
Health economics
452
Journal of health organization and management
432
Health care management review : HCM review
418
The European journal of health economics : HEPAC ; health economics in prevention and care
376
Tourism management : research, policies, practice
375
International journal of contemporary hospitality management
354
IZA Discussion Paper
327
The journal of services marketing
315
Journal of vocational behavior
307
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
307
Journal of Services Marketing
305
Health care management science
298
Cogent business & management
274
IZA Discussion Papers
273
Journal of business ethics : JOBE
269
The international journal of human resource management
265
Journal of hospitality marketing & management
264
European journal of operational research : EJOR
260
Journal of travel and tourism marketing
253
Health economics review
232
Applied economics
231
Health affairs : at the intersection of health, health care, and policy
229
Working paper
225
Management science : journal of the Institute for Operations Research and the Management Sciences
201
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
199
The TQM journal : the international review of organizational improvement
192
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
190
World Bank E-Library Archive
185
CESifo working papers
184
Technological forecasting & social change : an international journal
184
Health marketing quarterly
183
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ECONIS (ZBW)
78,393
Other ZBW resources
3,666
EconStor
1,282
USB Cologne (EcoSocSci)
1,005
RePEc
419
BASE
320
USB Cologne (business full texts)
63
ArchiDok
63
OLC EcoSci
50
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date (oldest first)
1
Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.
;
Nagase, Keisuke
- In:
Journal of medical marketing : device, diagnostic and …
14
(
2014
)
4
,
pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
Saved in:
2
Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system
Dayan, Mumin
;
Al Kuwaiti, Ibrahim A.
;
Husain, Zafar
; …
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 176-203
Persistent link: https://www.econbiz.de/10013169330
Saved in:
3
Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China
Miao, Rui
;
Zhang, Hui
;
Wu, Qi
;
Zhang, Jie
;
Jiang, Zhibin
- In:
International journal of production research
58
(
2020
)
2
,
pp. 577-596
Persistent link: https://www.econbiz.de/10012193981
Saved in:
4
Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data
Yang, Yefei
;
Zhang, Xiaofei
;
Lee, Peter K. C.
- In:
International journal of production economics
207
(
2019
),
pp. 70-80
Persistent link: https://www.econbiz.de/10011957685
Saved in:
5
Modeling patient perceptions about generic drug quality and trust with doctors : an empirical analysis for creating sustainable healthcare
Rejikumar G.
;
Ajitha, Aswathy Asokan
;
Kalpana, P.
; …
- In:
IEEE transactions on engineering management : EM
70
(
2023
)
8
,
pp. 2968-2987
Persistent link: https://www.econbiz.de/10014364803
Saved in:
6
Perceived quality of
hospital
services from the perspective of doctors and
patients
: an integrative model
Guedes, Monica
;
Araujo, Claudia
- In:
Latin American business review
23
(
2022
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013190133
Saved in:
7
Perceived quality factors that discriminate parents of orthodontic
patients
according to their satisfaction
Souki, Gustavo Quiroga
;
Ávila, Juliana Meire Silva de
; …
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
2
,
pp. 297-315
Persistent link: https://www.econbiz.de/10013343588
Saved in:
8
Do satisfied employees lead to satisfied
patients
? : an empirical study in an Italian
hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
9
Pricing distortions in Medicare's physician fee schedule and patient satisfaction with care quality and access
Brunt, Christopher, S.
;
Jensen, Gail A.
- In:
Health economics
23
(
2014
)
7
,
pp. 761-775
Persistent link: https://www.econbiz.de/10011306484
Saved in:
10
Assessing the relationship between patient satisfaction and clinical quality in an ambulatory setting
Bosko, Tawnya
;
Wilson, Kathryn S.
- In:
Journal of health organization and management
30
(
2016
)
7
,
pp. 1063-1080
Persistent link: https://www.econbiz.de/10011550705
Saved in:
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