"Dr. Juran's life work on quality--boiled down to a concise guide to creating a strong, successful, globally competitive enterprise Dr. Joseph Juran was a true visionary in the field of quality, and his words continue to inspire. One of his main mantras was "Take care of the quality, and the...

Intro -- Table of Contents -- List of Figures and Tables -- Preface -- Acknowledgments -- 1 How Serious Is the Work Overload Issue? -- 2 What Are the Causes of Work Overload? -- 3 Why Study Waste in a Process? -- 4 How Can We Redesign Work at the Process Level to Eliminate Work Overload? -- 5...