"The reality of everyday organizational life is that it is filled with uncertainty, contradictions and paradoxes, yet managers are expected to bring about the impossible: to transform themselves and their colleagues, to design different cultures, to choose the values for their organization, to...

Introduction: the predictable-unpredictability of the world -- Complex models: radical challenge to management orthodoxy -- Complex action: the uncertain outcomes of individuals negotiating in groups -- The complex self: the 'I', 'me' and 'we' -- Complex communication: persuading and being...

ch. 1. Why are uncertainty, ambiguity and paradox important for managers? -- ch. 2. Taking paradox seriously -- ch. 3. The paradox of involvement and detachment : the importance of practical judgment -- ch. 4. Attempts to change organizational culture : the paradox of the local and the global --...

Moving beyond neutrality: recognising the moral agency of the consultant through reflexive inquiries into shame / by Kiran Chauhan -- Consulting: facilitation and shame: working together to avoid challenges to our sense of self in the recognition of others / by Graham Curtis -- What are...