Ashayeri, J.; Keij, R.; Bröker, A. - In: International Journal of Operations & Production Management 18 (1998) 9/10, pp. 817-831
This paper presents a structured approach for business process re‐engineering (BPR) in a large (global) corporation. The paper defines BPR, explores the principles and assumptions behind re‐engineering, and looks for common factors behind its successes or failures. In order to overcome the...