Ishizaka, Alessio; Quintano, Alfred; Labib, Ashraf; … - In: EuroMed Journal of Business 14 (2019) 2, pp. 137-167
Purpose: Regular surveys by the Malta Hotels & Restaurants Association indicate a substantial improvement in the financial performance of five-star hotels in Malta in recent years. Therefore, the purpose of this paper is to investigate if this positive performance is primarily due to customer...