The reasons for the high level of interest in quality standards and quality management have arisen because of the continued growth in world trade and the need of countries for an ever‐increasing strategy to have access to the world markets. The far‐reaching political changes in many...

Outlines the methodologies and bases used in the design of questionnaire for the investigation of quality management philosophies and strategies employed in Hong Kong organizations. The design of the questionnaire of the survey was based on people’s thinking and past experiences on quality...

The order of entry of a firm in a market is associated with its ability to create value. This paper suggests that it pays to be a first mover in an emerging market, the darlings of 2001. It touches on the definition of an emerging market, discusses the importance of emerging markets in the...

For sustainable competitive advantage a firm must be able to create and retain customers. One of the necessary conditions for this is that a firm's product must be able to meet the customers' needs and wants. For product planning and development, a firm therefore needs to know what customers...

It is essential for a firm to create and capture value to justify its existence in competitive settings. In this context, first mover advantages in an emerging economy constitute an important topic of research in management because the order of entry of a firm to a new market influences its...

Conjoining the SWOT matrix with the balanced scorecard (BSC) makes a systematic and holistic strategic management system. The SWOT matrix clearly identifies the critical success factors that can be implemented into the identification of the different aspects toward the balanced scorecard. It is,...

This paper describes the framework employed in strategy formulation by the Vocational Training Council’s Hong Kong Institute of Vocational Education. The proposed framework integrates three widely used business management strategic tools together with the education criteria 1999 adopted from...

Applies a new strategy formulation instrument (named as the strategy formulation (SF) framework), which is geared for an Asian (Chinese) culture within the banking industry of Hong Kong. In particular, the focus will be on a case study of the ABC Bank. The ABC Bank remains one of the more...

The design of the questionnaires was based on thinking, concepts or philosophies of the published ISO quality standards and Deming’s TQM theory. The amalgamation of these useful thoughts, concepts and philosophies should help in developing quality management and business management strategies...